{"id":3880,"date":"2026-05-07T16:34:43","date_gmt":"2026-05-07T14:34:43","guid":{"rendered":"https:\/\/preprod.lemasdepierre.com\/terms-and-conditions\/"},"modified":"2026-06-09T14:08:34","modified_gmt":"2026-06-09T12:08:34","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/preprod.lemasdepierre.com\/en\/general-terms\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Accueil<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Terms and Conditions of Sale and Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Le Domaine du Mas de Pierre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Purpose<\/h2>

These General Terms of Service apply to any service provided by Domaine du Mas de Pierre, within the framework of a contractual relationship between SNC Mas de Pierre, referred to as “the Professional,” and the Client, referred to as “the Consumer.” These two terms (Professional and Consumer) are defined as they appear in the preliminary article of the French Consumer Code. <\/p>

These terms and their appendices may include the following documents:\u2022 supplementary documents referred to via hypertext link (e.g., price lists),\u2022 Internal Regulations and safety instructions applicable during the provision of the service (e.g., Swimming Pool Regulations),\u2022 any potential quotes.These constitute the Contract concluded by the Client with Domaine du Mas de Pierre, regardless of the booking method (direct, by telephone or email, or via a platform or service provider).<\/p>

All rates in these Terms and Conditions are inclusive of all taxes (except tourist tax) and service charges (where applicable).<\/p>

When the Client books at Domaine du Mas de Pierre, they contract with the general partnership SNC Le Mas de Pierre, whose registered office is located at 2431 Route de Cagnes (06140 VENCE). The company is registered with the RCS under SIREN number 450 228 317 and its intra-community VAT number is FR 24 450 228 317.The services provided by Domaine du Mas de Pierre will be performed at or from its establishment located at 2320 route des Serres, 06570 Saint-Paul-de-Vence<\/strong>. <\/p>

By way of derogation from Article L214-1 of the French Consumer Code, it is specified that all sums paid in advance by the Client shall constitute deposits and not down payments<\/u>. The time of this payment shall correspond to the time the contract is concluded. <\/p>

Except for the sale of gift cards, the Client is reminded that due to the nature of the services offered, and in application of Article L221-28 12\u00b0 of the French Consumer Code, they are not entitled to exercise a right of withdrawal for any of the services offered below.<\/p>

Services Offered and Contact Information<\/h2>

Domaine du Mas de Pierre primarily offers three types of services:\u2022 A luxury hotel service (5-star rating), with bookings ranging from Superior rooms to suites and apartments, as well as hosting and room rental for seminars.\u2022 A high-end SPA service, offering the following facilities: SPA, whirlpool, hammam, massage, sauna, snow cave, relaxation lounge, and herbal tea room…\u2022 A catering service, with up to four distinct offerings depending on the time of year:\u2013 the Dolce Provenza<\/em> bistro, offering local cuisine.\u2013 the gourmet restaurant La Table de Pierre<\/em>.\u2013 Le Bar<\/em>.\u2013 Le Bar Paillote<\/em> (seasonal opening)<\/p>

To contact Domaine du Mas de Pierre for any questions, please reach out:\u2022 by telephone, at +33 (0)4.93.59.10.10<\/u><\/a>\u2022 by email, at reception@lemasdepierre.com<\/u><\/a>\u2022 by mail, at the service execution address mentioned above.<\/p>

Booking Procedures and Pricing (Hotel)<\/h2>

The Client may book hotel services at Domaine du Mas de Pierre by email or telephone, using the contact details provided above.Bookings can also be made through a platform or a “reseller” service provider of Domaine du Mas de Pierre services.<\/p>

Payment, check-in<\/em>, check-out<\/em> and Cancellation<\/h3>

Check-in is from 4:00 PM, and check-out is before 11:00 AM. In the event of early check-in, late check-in, or late check-out, the Client must inform the reception as soon as possible. Staff will do their best to accommodate the request, although this does not constitute an obligation for Domaine du Mas de Pierre.Any late check-out may result in the billing of an additional night.In the event of early departure, 100% of the remaining booked stay will be charged.All booking confirmations are subject to the receipt of a deposit by Mas de Pierre. The amount of the deposit is calculated as follows:\u2022 1 night for any stay outside of high season.\u2022 100% of the total stay amount during high season (from mid-May to mid-September, dates are defined annually). <\/p>

The Client is informed that they must provide a pre-authorization of \u20ac100 on their payment method to allow for the billing of any extras consumed during their stay. If applicable, the remaining balance must be settled at reception at the latest during check-out. <\/p>

All cancellations must be submitted in writing by the client. Domaine du Mas de Pierre will agree to refund deposits paid only subject to the following notice periods:\u2022 At least 7 days before the arrival date for high season stays (from mid-May to mid-September, dates are defined annually).\u2022 At least 48 hours before the arrival date for the rest of the year. <\/p>

For any cancellation outside these cases, or in the event of a no-show, the deposit will not be returned, and Mas de Pierre further reserves the right to seek compensation for damages suffered.In the event of early departure, 100% of the remaining booked stay will be charged.<\/p>

Pricing<\/h3>

Room rates are per night, excluding breakfast.However, the following are included: Wi-Fi, and access to the SPA areas, swimming pool, lagoon, fitness room, multisport court, and digital tablet provided in the room…<\/p>

Rates are subject to fluctuation, particularly based on hotel occupancy, room size, amenities, or location. They are as follows, by room category:
\u2022 Superior<\/strong> from \u20ac195 to \u20ac1,000
\u2022 Deluxe<\/strong> from \u20ac244 to \u20ac1,250
\u2022 Junior<\/strong> Suite from \u20ac312 to \u20ac1,700
\u2022 Suite<\/strong> from \u20ac459 to \u20ac2,600
\u2022 Junior Suite Fleurs<\/strong> from \u20ac342 to \u20ac1,900
\u2022 Suite Fleurs<\/strong> from \u20ac488 to \u20ac2,800
\u2022 Prestige Deluxe<\/strong> from \u20ac293 to \u20ac1,500
\u2022 Prestige Junior Suite<\/strong> from \u20ac410 to \u20ac2,400
\u2022 Prestige Suite<\/strong> from \u20ac546 to \u20ac3,050
\u2022 Prestige Suite with whirlpool<\/strong> from \u20ac585 to \u20ac3,250
\u2022 Apartment<\/strong> from \u20ac439 to \u20ac2,250
\u2022 Prestige Apartment<\/strong> from \u20ac839 to \u20ac6,300\u2022 Extra bed<\/strong> \u20ac125 \/ night in high season, \u20ac95 for the rest of the yearThese rates are provided for information purposes only; the rate indicated at the time of booking shall prevail.
A tourist tax (2025 basis) of \u20ac4.69 per person (adult) and per day (from 18 years old) will be added.<\/p>

Pricing for main additional services offered in conjunction with room booking:<\/strong>\u2022 SPA access from 4:00 PM on the day of arrival to 11:00 AM on the day of departure, including pools, lagoon, hammam, sauna, jacuzzi, and fitness room: complimentary.
\u2022 Extra bed \u20ac125 \/ night in high season, \u20ac95 for the rest of the yearAs this service may not be available at the last minute, the Client is required to inform Domaine du Mas de Pierre of their request for this supplement at the latest at the time of booking.
Failing this, Domaine du Mas de Pierre shall not suffer nor be held liable for any negative consequences resulting therefrom (cancellation, prejudice, etc.).
\u2022 Pet: \u20ac50 per night.
\u2022 Transport service to the airport or city: refer to the price list(Airport transfer<\/u><\/a>).
\u2022 Private underground garage: \u20ac25 per night.
\u2022 Electric car charging stations: \u20ac40 per charge.
\u2022 Electric bike rental: \u20ac70 per day or \u20ac50 per half-day (\u20ac500 security deposit check).
\u2022 Room Service<\/em>: refer to the price list(Room service<\/u><\/a>).
Breakfast: \u20ac5 delivery fee.
Other room service: \u20ac10 delivery fee.
\u2022 Les dimanches de Pierre: \u20ac60 per adult and \u20ac30 per child up to 12 years old (excluding drinks).
\u2022 Kids Club<\/em>, accessible only by reservation and during French school holidays only. Details:\u2013 Hours: 10:00 AM to 5:30 PM (Sunday to Thursday)10:00 AM to 9:00 PM (Friday and Saturday)\u2013 Rate: \u20ac17 per hour (afternoon snack included), noting that each lunch will be taken at Dolce Provenza<\/em> at the price of a children’s menu (\u20ac32).\u2022 Laundry: refer to the price list available in the room. <\/p>

Right of Retention<\/h3>

The client is informed that, in the event of non-payment for a hotel service, Domaine du Mas de Pierre may \u2013 at its sole discretion \u2013 exercise its right of retention over all the client’s property<\/strong>, in accordance with Articles 1948, 1951, and 1952 of the French Civil Code.This right of retention will be exercised until full payment of the sums due<\/u>.<\/p>

Booking Procedures and Pricing (SPA)<\/h2>

All treatments are for leisure, well-being, and relaxation. They are non-therapeutic and non-medical.All treatments are unisex and can be performed as a duo or in a group. The duration specified for each treatment corresponds to the actual duration of the treatments. <\/p>

The Client may book a service at the SPA of Domaine du Mas de Pierre directly through the following means:\u2022 By email at spa@lemasdepierre.com<\/u><\/a>\u2022 By telephone by calling +33 (0)4 93.59.00.37<\/u><\/a>Bookings can also be made through the service provider Thalasseo.<\/p>

Hours:\u2022 SPA Treatments: 9:00 AM to 7:00 PM<\/strong> year-round and 9:00 AM to 8:00 PM<\/strong> in July\/August\u2022 SPA Access and well-being facilities (spa pool, hammam, saunas, whirlpool, snow cave): 9:00 AM to 8:00 PM<\/strong>\u2022 Fitness room access: 7:00 AM to 10:00 PM<\/strong><\/p>

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Arrival and Cancellation Procedures<\/h3>

Arrival at the SPA is required 20 minutes before the scheduled start time of the treatments<\/u>, in order to complete a pre-treatment questionnaire and enjoy the welcome ritual. Any delay will be deducted from the reserved treatment time<\/u>.A credit card imprint will be mandatory at the time of booking.<\/p>

A kit including a bathrobe, a pair of flip-flops, and a towel will be provided. This kit and its contents must be returned at the end of the treatments.Any cancellation or rescheduling of a treatment must be made at least 24 business hours before the start of the treatment, at spa@lemasdepierre.com<\/em> or by telephone at +33 (0)4 93.59.00.37.Any no-show or cancellation after this period will result in the full amount of the treatment being charged (using the credit card number recorded at the time of booking).In the case of a subscription or a Gift Invitation, the treatment amount will be deducted from it. <\/p>

Pricing<\/h3>

The rates applicable for treatments or SPA stays are specified in the SPA Guide.<\/p>

Liability<\/h3>

Certain services may be incompatible with the Client’s specific health status and\/or require adaptation.A health status form is provided to the Client upon entry to the SPA. The Client is expressly informed that if they refuse to complete said form, the treatment will be performed without any adaptation. <\/p>

Domaine du Mas de Pierre is bound by an obligation of safety and advice. Nevertheless, it cannot be held liable for any damages resulting from treatments performed without adaptation or despite a contraindication, if such damage is due to a lack of information or incorrect information regarding the Client’s health status. <\/p>

Subscriptions<\/h3>

Access to the SPA and fitness facilities can also be obtained through subscriptions, according to the following packages.No package\/subscription (one month or one year) purchased is refundable.<\/p>

\u00c9chapp\u00e9e solo subscription<\/strong>Package of 10 treatments + 10 SPA accesses to be used during treatments.No time limitRate: \u20ac1,650<\/p>

\u00c9chapp\u00e9e duo subscription<\/strong>Package of 20 treatments + 20 SPA accesses to be used during treatments.No time limitRate: \u20ac2,990 total for two people<\/p>

Solo Wellness<\/em> Membership<\/strong>Unlimited access to the SPA and fitness room from Monday to Friday, 10% off accommodation and the Dolce Provenza<\/em> bistro, 10% discount on coaching sessions and SPA treatments, 1 coaching session.Monthly rate: \u20ac290Annual rate: \u20ac2,700<\/p>

Wellness<\/em> duo subscription<\/strong>Unlimited access to the SPA and fitness room from Monday to Friday, 10% off accommodation and the Dolce Provenza<\/em> bistro, 10% discount on coaching and SPA treatments, 1 coaching session.Monthly rate: \u20ac490 total for two peopleAnnual rate: \u20ac5,000 total for two people<\/p>

Volupt\u00e9 solo subscription<\/strong>Unlimited access to the SPA and fitness room all week, 10% off accommodation and the Dolce Provenza<\/em> bistro, 15% discount on coaching and SPA treatments, 1 coaching session.Monthly rate: \u20ac450Annual rate: \u20ac4,300<\/p>

Volupt\u00e9 duo subscription<\/strong>Unlimited access to the SPA and fitness all week, 10% off accommodation and the Dolce Provenza<\/em> bistro, 15% discount on coaching and SPA treatments, 1 coaching session.Monthly rate: \u20ac750 total for two peopleAnnual rate: \u20ac8,000 total for two people<\/p>

Booking Procedures and Pricing (Dining)<\/h2>

Bistro, Bar, and Paillote<\/h3>

The \u2018Dolce Provenza<\/em>\u2019 Bistro:<\/strong>Hours: 12:00 PM to 2:30 PM and 7:00 PM to 9:30 PM (daily)Pricing<\/a><\/p>

The Bar:<\/strong>Hours: 10:00 AM to 12:00 AM<\/strong> (daily)Pricing<\/u><\/a><\/p>

Le Lagon Restaurant<\/strong>Le Lagon Restaurant is only open during the summer season. Precise opening and closing dates are variable (weather, attendance…).Hours: 10:00 AM to 6:00 PM<\/strong> (daily)
Pricing<\/u><\/a><\/p>

La Table de Pierre<\/h3>

Hours (meals): 7:00 PM to 10:30 PM (Tuesday to Saturday inclusive)Hours (breakfast): 7:00 AM to 10:30 AM (daily)All booking confirmations are subject to a credit card imprint taken by Domaine du Mas de Pierre.<\/p>

All cancellations must be submitted in writing by the client at least 24 hours in advance. Any cancellation within a shorter period or a no-show will result in a charge of:\u2022 \u20ac45 per person for breakfast.\u2022 \u20ac100 per person for dinner. <\/p>

Pricing:<\/strong>\u2022 Breakfast:\u2022 Breakfast (children under 7): complimentary.\u2022 Breakfast (children aged 8 to 11<\/span>): \u20ac25 per person.\u2022 Breakfast (buffet): \u20ac50 per person.\u2022 Meals: Pricing<\/u><\/a><\/p>

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Booking Procedures and Pricing (Gift Sets and Cards)<\/h2>

Principles<\/h3>

Domaine du Mas de Pierre offers gift cards and gift sets for sale. The content of each set varies and can be viewed at the link indicated in 6.2. These cards and sets can be ordered online by the Client on the Domaine du Mas de Pierre website, or by email at reservation@lemasdepierre.com<\/em>, by telephone at +33 (0)4.93.59.00.10<\/em>, or directly at the estate. <\/p>

All services mentioned in the gift sets must be booked subsequently and are subject to availability.<\/p>

Unless otherwise stated by Mas de Pierre on the order form, the following rules apply:\u2022 gift sets cannot be used in July and August.\u2022 sets and cards are valid for one (1) year from the date they are sent by email.\u2022 gift sets and cards are non-refundable (subject to the legal withdrawal period of 14 days from receipt for gift cards).<\/p>

Pricing<\/h3>

Regarding gift cards, the chosen amount is determined by the Client.Regarding gift sets, the rates for each set can be viewed at https:\/\/www.lemasdepierre.com\/offres-et-coffrets-cadeaux\/<\/u><\/a><\/p>

It is specified that the rates listed are the minimum rates that will be applied for the sets. The Client is informed that these rates are subject to increase if they wish to modify the services offered (for example: room upgrade). <\/p>

<\/h2>

Miscellaneous Information<\/h2>

Other Services:<\/h3>

For services not specified or whose price is not stated in these Terms and Conditions (e.g., room booking or privatization), it is necessary to contact Domaine du Mas de Pierre directly so that a specific quote can be prepared.<\/p>

Damage and Theft:<\/h3>

Any damage or theft committed within the grounds of Domaine du Mas de Pierre, including damage to tablets provided in rooms or theft of items contained in the kit provided at the SPA entrance, will be billed at a flat rate of \u20ac120.
If the amount of the damage or theft exceeds the flat rate, Domaine du Mas de Pierre reserves the right to bill the actual cost incurred.<\/p>

Accepted Payment Methods:<\/h3>

\u2022 Cards (Visa, Eurocard, Mastercard, American Express, Diners).
\u2022 Payments by check are not accepted.
\u2022 Cash (\u20ac500 bills are not accepted).<\/p>

GDS Codes:<\/h3>

WorldSpan: WBCD39 \u2013 Amadeus: WBNCED39 \u2013 Apollo: WB77930<\/p>

Personal Data:<\/h3>

For any information, request to exercise rights, or complaint under the GDPR, we invite you to consult our privacy policy (available at the following link: https:\/\/www.lemasdepierre.com\/politique-de-confidentialite\/<\/u><\/a>).<\/p>

Insurance:<\/h3>

Domaine du Mas de Pierre has taken out civil liability insurance with an organization located in France that is notably solvent.<\/p>

5-Star Certification:<\/h3>

Establishment registration number: H06-000100-004Issuing body: Atout France<\/p>

Lost and Found Policy:<\/h3>

Items found by the staff of Domaine du Mas de Pierre will, if their dimensions allow, be secured in a safe for a period of 3 years in accordance with the law.These items will be returned upon the client’s first request; however, Domaine du Mas de Pierre reserves the right to require any document needed to confirm ownership of the item or guarantee its return to its owner (invoice, ID of the person authorized to collect the item, etc.).Where applicable, the costs and risks of shipping will be entirely borne by the client.<\/p>

Mediation<\/h2>

For any complaint, please contact the Customer Service department (info@lemasdepierre.com<\/em>).<\/p>

If, within 60 days of sending your complaint to the above address, you feel that the response to your complaint is unsatisfactory, you may contact the tourism and travel mediator, accessible via this link: www.mtv.travel.This is the Tourism and Travel Mediation for hotels.<\/p>

The mediator may be contacted within 12 months of sending your complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Accueil General Terms and Conditions of Sale and Service Le Domaine du Mas de Pierre Purpose These General Terms of Service apply to any service provided by Domaine du Mas de Pierre, within the framework of a contractual relationship between SNC Mas de Pierre, referred to as “the Professional,” and the Client, referred to as […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3880","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGeneral Terms of Service - Domaine du Mas de Pierre<\/title>\n<meta name=\"description\" content=\"Consult our general terms of service: information on booking, cancellation, and payment procedures.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms of Service - 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